Joint Doctrine Note 3/11: Decision Making and Problem Solving: Human and Organisational Factors - Publications - GOV.UK

Abstract

Joint Doctrine Note (JDN) 3/11 aims to improve our decision making in all areas of complex solving by better understanding the factors that influence the way that we think and behave: as individuals; in groups and as organisations. The purpose to re-balance the weight that we attribute to people and how their thinking influences the conceptual component of fighting power, which provides the foundation for creativity, ingenuity and initiative. We declare high importance for the human input to all aspects of operations and our documented processes may help, but some problems cannot be managed by process alone. Strategic planning, complex operations and ultimately warfare are intensely human endeavours. Therefore, human and organisational factors inevitably influence decision making, problem solving and the success or failure of planning and operations and, as Albert Einstein said: “The significant problems that we face cannot be solved at the same level of thinking we were at when we created them”