AN INTEGRATED SERVICE EXCELLENCE MODEL FOR MILITARY TEST AND EVALUATION FACILITIES

dc.creator	Gerhard De Coning
dc.creator	Gerrit Van der Waldt
dc.date	2011-08-01T00:00:00Z
dc.date.accessioned	2015-07-20T20:09:30Z
dc.date.available	2015-07-20T20:09:30Z
dc.identifier	10.5787/39-1-104
dc.identifier	2224-0020
dc.identifier	https://doaj.org/article/3c0386f3da46419e8cfbfd75875554fc
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/9041
dc.identifier.uri	https://doaj.org/article/3c0386f3da46419e8cfbfd75875554fc
dc.description	The purpose of this article is to introduce an Integrated Service Excellence Model (ISEM) for empowering the leadership core of the capital-intensive military test and evaluation facilities to provide strategic military test and evaluation services and to continuously improve service excellence by ensuring that all activities necessary to design, develop and implement a test and evaluation service are effective and efficient. In order to develop the ISEM, various management tools and productivity and quality models were identified and tested through an empirical study conducted amongst the various test and evaluation facilities’ leadership core. Solutions to financial, human resource and environmental challenges as well as quality standards were built into the ISEM. Governance principles and leadership perceptions and recommendations further contributed to the development of the ISEM.
dc.language	English
dc.publisher	University of Stellenbosch. Faculty of Military Science (Military Academy)
dc.relation	http://scientiamilitaria.journals.ac.za/pub/article/view/104
dc.relation	https://doaj.org/toc/2224-0020
dc.source	Scientia Militaria : South African Journal of Military Studies, Vol 39, Iss 1 (2011)
dc.subject	Military Science
dc.subject	U
dc.subject	DOAJ:Military Science
dc.subject	DOAJ:Technology and Engineering
dc.subject	Military Science
dc.subject	U
dc.subject	DOAJ:Military Science
dc.subject	DOAJ:Technology and Engineering
dc.subject	Military Science
dc.subject	U
dc.subject	Military Science
dc.subject	U
dc.subject	Military Science
dc.subject	U
dc.title	AN INTEGRATED SERVICE EXCELLENCE MODEL FOR MILITARY TEST AND EVALUATION FACILITIES
dc.type	Article