Expectativas e satisfação dos estudantes em cursos em e-learning no ensino pós-graduado

dc.creator	Neuza Pedro
dc.creator	Susana Lemos
dc.date	2013-04-01T00:00:00Z
dc.date.accessioned	2015-07-20T22:05:52Z
dc.date.available	2015-07-20T22:05:52Z
dc.identifier	1676-2592
dc.identifier	https://doaj.org/article/fbdc675724ed480cb392a805f78405c4
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/10093
dc.identifier.uri	https://doaj.org/article/fbdc675724ed480cb392a805f78405c4
dc.description	This study aims to collect relevant data regarding the experience of students who attended a postgraduate course in e-learning. The study explores the relationship between e-learning students expectations and their level of satisfaction in a Master degree program developed in 2010-2012. The purpose of the research is to know the reasons behind students choice for an e-learning course, as well as characterize the levels of students satisfaction in the e-learning post-graduate program, taking into account specific dimensions of the courses which were considered as benchmarks for the quality of this type of online learning initiative, as well as the levels of satisfaction towards each specific indicator identified in each dimension. It was also an aim of this study to understand how these dimensions relate to one another. Assuming a quantitative methodology of data collection and analysis, the study was based on student responses to two questionnaires applied at the beginning and at the end of the course. Both constructs, expectations and satisfaction, were analyzed from a multidimensional perspective and nine dimensions were considered: course design; coordination; faculty and tutors; curricular program; resources; learning methodologies; evaluation system; support services and technological infrastructures. The results of this study suggest that online students present relatively high levels of satisfaction, which points towards a positive learning experience. It is possible to note that there is a correlation between the different dimensions studied, consequently leading to different improvement strategies. Ultimately, this investigation aims to contribute to the promotion of quality and the success of e-learning initiatives in Higher Education.
dc.language	Portuguese
dc.language	English
dc.publisher	Universidade Estadual de Campinas
dc.relation	http://www.fae.unicamp.br/revista/index.php/etd/article/view/3032/pdf
dc.relation	https://doaj.org/toc/1676-2592
dc.rights	CC BY-NC
dc.source	ETD : Educação Temática Digital , Vol 15, Iss 1, Pp 107-126 (2013)
dc.subject	E-learning
dc.subject	Higher education
dc.subject	Students
dc.subject	Expectations
dc.subject	Satisfaction
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Social sciences (General)
dc.subject	H1-99
dc.subject	Social Sciences
dc.subject	H
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Social sciences (General)
dc.subject	H1-99
dc.subject	Social Sciences
dc.subject	H
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Social sciences (General)
dc.subject	H1-99
dc.subject	Social Sciences
dc.subject	H
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Social sciences (General)
dc.subject	H1-99
dc.subject	Social Sciences
dc.subject	H
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Social sciences (General)
dc.subject	H1-99
dc.subject	Social Sciences
dc.subject	H
dc.title	Expectativas e satisfação dos estudantes em cursos em e-learning no ensino pós-graduado
dc.type	Article