Business process learning on the job: A design science oriented approach and its empirical evaluation

dc.creator	Peter Loos
dc.creator	Dirk Werth
dc.creator	Julian Krumeich
dc.date	2012-12-01T00:00:00Z
dc.date.accessioned	2015-07-20T22:10:02Z
dc.date.available	2015-07-20T22:10:02Z
dc.identifier	2073-7904
dc.identifier	https://doaj.org/article/e704362c637040039ee6f6908cb6097b
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/13324
dc.description	Today, Business Process Management (BPM) has established itself as an important cross-functional task in companies. The primary goal of BPM is to optimize the business process design and henceforth the actual execution of business processes. However, since optimizing processes on paper is not sufficient to really boost a company’s performance, it is indispensable to optimize the process execution which defines how business processes are actually performed at the end of the day. Yet before employees are able to carry out processes, they need a given up-front learning time. Hence, to research how business process learning can be realized on-the-job is promising in order to reduce up-front learning time; thus, being able to work efficiently on processes already from the very beginning. In this paper we present a tool-supported approach towards business process learning on-the-job using the concepts of task guidance and process guidance. After introducing the approach and its prototypical implementation, the paper presents an empirical study of this prototype showing that the general approach is useful to optimize workplace learning.
dc.language	English
dc.publisher	Hong Kong Bao Long Accounting & Secretarial Limited
dc.relation	http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/215/158
dc.relation	https://doaj.org/toc/2073-7904
dc.rights	CC BY
dc.source	Knowledge Management & E-Learning : an International Journal, Vol 4, Iss 4, Pp 395-414 (2012)
dc.subject	Business process management
dc.subject	Business process learning
dc.subject	Action learning
dc.subject	Process knowledge
dc.subject	Design science
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.title	Business process learning on the job: A design science oriented approach and its empirical evaluation
dc.type	article