Leadership 2.0 in Action: a Journey from Knowledge Management to

dc.creator	Bonnie Cheuk
dc.creator	Brenda Dervin (ICA Fellow)
dc.date	2011-06-01T00:00:00Z
dc.date.accessioned	2015-07-20T22:19:48Z
dc.date.available	2015-07-20T22:19:48Z
dc.identifier	2073-7904
dc.identifier	https://doaj.org/article/bd87bfef4a8545e88e2a7eff0b6852c2
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/19873
dc.description	Leadership 2.0 is a set of alternative management values and practices driven by a set of coherent assumptions about the nature of human communication. In this paper, the authors argue that Leadership 2.0 is critical to make Web2.0 work. This paper is informed by Dervin’s Sense-Making Methodology (SMM) as an approach to design knowledge sharing platform incorporating Web2.0 features which allow user-generated content and have a stronger emphasis on collaboration and interaction amongst users. SMM is a philosophically derived approach which allows knowledge management (KM) researchers and practitioners to more fully understand and listen to user’s needs so as to inform the design of dialogic KM practices and systems to promote knowledge sharing. This paper presents a “Safety Moment” project to illustrate how SMM has been applied to inform the design of a Web2.0 enabled ‘knowledging’ application in Environmental Resources Management (ERM), the world’s largest all-environmental consulting firm. The project discussed has been implemented since January 2008 as part of ERM’s commitment to improve Health & Safety Performance to ensure all ERM employees, contractors and clients are safe at work. The use of SMM informed Web2.0 application has correlated with increased staff satisfaction, increased company reputation and reduced risks.
dc.language	English
dc.publisher	Hong Kong Bao Long Accounting & Secretarial Limited
dc.relation	http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/107/87
dc.relation	https://doaj.org/toc/2073-7904
dc.rights	CC BY
dc.source	Knowledge Management & E-Learning : an International Journal, Vol 3, Iss 2, Pp 119-138 (2011)
dc.subject	Leadership 2.0
dc.subject	Web2.0
dc.subject	Knowledge Management
dc.subject	Knowledging
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.title	Leadership 2.0 in Action: a Journey from Knowledge Management to
dc.type	article