Estudo de viabilidade de implantação de um sistema de gestão da qualidade conforme requisitos da ISO 9001:2008 no Centro de Ciências Agrárias da UFSC

dc.creator	Ana Elizabeth Martens
dc.date	2012-04-01T00:00:00Z
dc.date.accessioned	2015-07-20T22:27:58Z
dc.date.available	2015-07-20T22:27:58Z
dc.identifier	http://dx.doi.org/10.5007/1983-4535.2012v5n1p104
dc.identifier	1983-4535
dc.identifier	https://doaj.org/article/b05f90e8f3fd4c48a8939a56e709bd53
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/21896
dc.description	Quality management is characterized as an essential tool for the development of an efficient management. Increasingly, managers of public institutions are complementing their strategic planning with quality goals. This research addressed the development of a feasibility study to implement a Quality Management System ISO 9001:2008 certification through the Centro de Ciências Agrárias - CCA, Universidade Federal de Santa Catarina - UFSC. His goal was to provide a diagnosis to the institution of quality, so that in future it is possible to aggregate the initial aspects of quality preparation for certification. The primary data were acquired through observational method aided by a semi-structured, and has consulted manuals and internal documents of the institution. Secondary data were obtained by means of literature to support the research. With this study we can infer that it is feasible to deploy a Quality Management System in the CCA/UFSC since it is used at first some tools of quality, thus providing numerous benefits to the teaching unit with the adoption of this system.
dc.language	Portuguese
dc.language	Spanish
dc.publisher	Federal University of Santa Catarina
dc.relation	http://periodicos.ufsc.br/index.php/gual/article/view/1983-4535.2012v5n1p104/22134
dc.relation	https://doaj.org/toc/1983-4535
dc.rights	CC BY-NC-SA
dc.source	Revista Gestão Universitária na América Latina : Revista GUAL, Vol 5, Iss 1, Pp 104-119 (2012)
dc.subject	ISO 9001:2008
dc.subject	Quality
dc.subject	System
dc.subject	Management processes
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.title	Estudo de viabilidade de implantação de um sistema de gestão da qualidade conforme requisitos da ISO 9001:2008 no Centro de Ciências Agrárias da UFSC
dc.type	article