On the importance of agile communication skills in BPM education: Design principles for international seminars

dc.creator	Jan vom Brocke
dc.creator	Sara Hofmann
dc.creator	Katrin Bergener
dc.creator	Armin Stein
dc.creator	Christina vom Brocke
dc.date	2012-12-01T00:00:00Z
dc.date.accessioned	2015-08-12T11:18:34Z
dc.date.available	2015-08-12T11:18:34Z
dc.identifier	2073-7904
dc.identifier	https://doaj.org/article/9b85ba50aa184702a5d3411e31b24425
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/27015
dc.description	Business Process Management (BPM) has evolved as an integrated management discipline that aims to enable organizations to continuously innovate and improve their operations. BPM experts are exposed to communication processes involving people from various backgrounds (e.g., various business areas, fields of expertise, and cultures). Research in applied linguistics has shown that it is difficult to plan for constellations of such communication processes; thus, agile communication skills are vital for successful business communication. Teaching programs for BPM, however, do not account for these skills. Rather, they mainly address methods for the analysis, implementation, and management of business processes. As a result, graduates—though they may be technically and methodologically apt—face unexpected challenges due to communication deficiencies in BPM projects. BPM research has shown that deficiencies in communication are in fact among the most frequent reasons for project failure. In this paper, we present a course setting to teach agile communication skills in BPM education. The approach is informed by literature on BPM education as well as theories from virtual collaboration education. We have evaluated it in an international virtual seminar involving seven European universities. We argue for the importance of agile communication skills in BPM education. In addition, we present design principles for courses to teach agile communication skills that can be applied by fellow academics.
dc.language	English
dc.publisher	Hong Kong Bao Long Accounting & Secretarial Limited
dc.relation	http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/217/159
dc.relation	https://doaj.org/toc/2073-7904
dc.rights	CC BY
dc.source	Knowledge Management & E-Learning : an International Journal, Vol 4, Iss 4, Pp 415-434 (2012)
dc.subject	Business process management (BPM)
dc.subject	BPM education
dc.subject	Agile communication skills
dc.subject	Virtual collaboration
dc.subject	International collaboration
dc.subject	Intercultural communication
dc.subject	Higher education
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.title	On the importance of agile communication skills in BPM education: Design principles for international seminars
dc.type	article