Explicating Literacy Activities at Work: The use of ‘okay’ as an effective topic-changing device in service request calls

dc.creator	Ann Kelly
dc.date	2010-08-01T00:00:00Z
dc.date.accessioned	2015-08-12T11:22:15Z
dc.date.available	2015-08-12T11:22:15Z
dc.identifier	1441-0559
dc.identifier	https://doaj.org/article/8cc02ce9d35d48449315c1a2d49fb95a
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/29355
dc.description	There is evidence from different spheres that the grounding of understandings of literacy within social practices has gradually become accepted within the adult literacy field in Australia. However, what has been not been sufficiently considered are those tacit literacies that underpin such practices in both everyday and work settings. This has been the case particularly for those literacies that are deployed through an oral communication mode in workplaces. This article offers a way of explicating such literacies by showing how the analysis of an audio-recording of a particular occupational activity, namely the reporting of a service request, can render visible particular key literacy features. In this case, such an analysis shows how the marker ‘okay’ is used in a critical way to close off segments of an interaction and to mark verbally that agreement about a particular aspect of the request has been reached.  It is argued that the use of recordings, both audio and video, for the purpose of highlighting tacit competencies has implications not only for adult literacy teachers but for trainers, assessors and curriculum developers within the broader vocational education and training sector.
dc.language	English
dc.publisher	University of Technology, Sydney
dc.relation	http://epress.lib.uts.edu.au/journals/index.php/lnj/article/view/1424
dc.relation	https://doaj.org/toc/1441-0559
dc.rights	CC BY
dc.source	Literacy and Numeracy Studies, Vol 18, Iss 1, Pp 19-34 (2010)
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.title	Explicating Literacy Activities at Work: The use of ‘okay’ as an effective topic-changing device in service request calls
dc.type	article