THE RESEARCH OF RELATION BETWEEN KEY PERFORMANCE INDICATORS (KPI) IN TELECOMMUNICATION COMPANY

dc.creator	Shmelev Dmitriy Andreevich
dc.date	2013-06-01T00:00:00Z
dc.date.accessioned	2015-08-12T11:24:26Z
dc.date.available	2015-08-12T11:24:26Z
dc.identifier	10.12731/2218-7405-2013-6-3
dc.identifier	2077-1770
dc.identifier	2218-7405
dc.identifier	https://doaj.org/article/8938df17037c43a5ac3f6d46f60b593e
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/29920
dc.description	Telecom service providers introduce system of KPI to evaluate its success. However it is necessary to establish interrelation between the purposes and indicators of different levels for understanding of influence of tactical indicators separated departments on strategic results. The purpose of the research was to develop function which defined value local results of departments in terms of making progress toward strategic goals. Key performance indicator (KPI) for Telecom for this study were developed in Business Metrics Framework (BMF). BMF is produced by the TeleManagement Forum (global, non-profit industry association, for service providers and their suppliers in the telecommunications and entertainment industries). In the empirical part of the study the main issue was finding relation between strategically KPI (Revenue & Margin in BMF) and local KPI (Operational Efficience in BMF). In addition, task was to resolved problem with nonlinear relation of some KPI. The final result of this thesis was method of calculation telecommunication company’s Revenue and Margin indicators.
dc.language	Russian
dc.publisher	Naučno-innovacionnyj Centr
dc.relation	https://doaj.org/toc/2077-1770
dc.relation	https://doaj.org/toc/2218-7405
dc.rights	CC BY-NC-ND
dc.source	Sovremennye Issledovaniâ Socialʹnyh Problem , Iss 6 (2013)
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.subject	Education (General)
dc.subject	L7-991
dc.subject	Education
dc.subject	L
dc.title	THE RESEARCH OF RELATION BETWEEN KEY PERFORMANCE INDICATORS (KPI) IN TELECOMMUNICATION COMPANY
dc.type	article