Quantity versus quality: Effects of argumentation in bad news letters

dc.creator	Frank Jansen
dc.creator	Daniel Janssen
dc.date	2013-02-01T00:00:00Z
dc.date.accessioned	2015-07-20T22:05:15Z
dc.date.available	2015-07-20T22:05:15Z
dc.identifier	2030-1006
dc.identifier	https://doaj.org/article/fee738eea9624f0d898770b4c3b33223
dc.identifier.uri	http://evidence.thinkportal.org/handle/123456789/9626
dc.description	Do the quality and the quantity of arguments have an impact on the evaluation of bad news messages? To answer this question, two experiments were carried out using bad news letters in which the quality and the quantity of the arguments were manipulated in a contextually realistic way. The results of both experiments show that adding argumentation has a positive impact on the perceived politeness and the persuasive force of the letters. Furthermore, the studies show that the impact of strong arguments is greater than that of weak arguments. The effect of adding successive arguments is positive as well. However, the results indicate that one or two arguments are sufficient. Adding a third argument only minimally contributes to better evaluations.
dc.language	English
dc.publisher	University of Antwerp
dc.relation	http://jowr.org/Ccount/click.php?id=61
dc.relation	https://doaj.org/toc/2030-1006
dc.rights	CC BY-NC-ND
dc.source	Journal of Writing Research , Vol 4, Iss 3, Pp 301-331 (2013)
dc.subject	argumentation
dc.subject	bad news
dc.subject	evaluation
dc.subject	Philology. Linguistics
dc.subject	P1-1091
dc.subject	Language and Literature
dc.subject	P
dc.subject	DOAJ:Linguistics
dc.subject	DOAJ:Languages and Literatures
dc.subject	Psychology
dc.subject	BF1-990
dc.subject	Philosophy. Psychology. Religion
dc.subject	B
dc.subject	DOAJ:Psychology
dc.subject	DOAJ:Social Sciences
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Philology. Linguistics
dc.subject	P1-1091
dc.subject	Language and Literature
dc.subject	P
dc.subject	DOAJ:Linguistics
dc.subject	DOAJ:Languages and Literatures
dc.subject	Psychology
dc.subject	BF1-990
dc.subject	Philosophy. Psychology. Religion
dc.subject	B
dc.subject	DOAJ:Psychology
dc.subject	DOAJ:Social Sciences
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	DOAJ:Education
dc.subject	DOAJ:Social Sciences
dc.subject	Philology. Linguistics
dc.subject	P1-1091
dc.subject	Language and Literature
dc.subject	P
dc.subject	Psychology
dc.subject	BF1-990
dc.subject	Philosophy. Psychology. Religion
dc.subject	B
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	Philology. Linguistics
dc.subject	P1-1091
dc.subject	Language and Literature
dc.subject	P
dc.subject	Psychology
dc.subject	BF1-990
dc.subject	Philosophy. Psychology. Religion
dc.subject	B
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.subject	Philology. Linguistics
dc.subject	P1-1091
dc.subject	Language and Literature
dc.subject	P
dc.subject	Psychology
dc.subject	BF1-990
dc.subject	Philosophy. Psychology. Religion
dc.subject	B
dc.subject	Special aspects of education
dc.subject	LC8-6691
dc.subject	Education
dc.subject	L
dc.title	Quantity versus quality: Effects of argumentation in bad news letters
dc.type	article