Description:
This paper summarizes my EdD research, which used an action research approach at The Open University to discover the potential role of mobile technologies as a means of student support in distance education. Tutors produced their own mobile-accessible materials to suit and support their students (including the use of SMS texting), for course-specific knowledge and more general study issues. Increasingly the OU is developing mobile access options and the use of web 2.0 tools is growing within specific courses.SMS texting and the rich media available for mobile learning have proved to be useful and engaging to students. Interestingly, students gave importance to the affective aspects that were bound up with the practical uses of these technologies. Distance institutions work hard to overcome any feelings of isolation inherent in the distance learning process, by providing personal and online communication options: my research showed that students felt that they became more involved with the tutor, tutor group, or general student community, and for some students perhaps mobile access could lead to an increase in motivation and self-confidence and thus improve the likelihood of course completion.I describe a composite model of mobile student support: practical options to support students with their scheduling, in communicating with the institution and each other, in accessing services and resources, in their skills development, and to enhance their perceived connection with the institution. Web 2.0 options can extend the reach to our distance students and encourage students to share advice and ideas.