Linda Gross Cheliotes and Marceta Fleming Reilly have provided practitioners with a pair of books that together serve as a training manual and a reference guide for understanding, practicing, and implementing effective “coach-like conversations” focused on “building relationships through committed listening, asking powerful questions that result in deeper thinking, and utilizing reflective feedback that holds each person to high standards while at the same time preserv[ing] their personal dignity” (Cheliotes & Reilly, 2010, p. xi).